Hero Rewards Frequently Asked Questions (FAQs)

Enrollment

Who can join Hero Rewards?

Hero Rewards is open to legal residents of the fifty United States and District of Columbia who are at least eighteen (18) years old.

How do I enroll in the Hero Rewards Program?There are currently two ways to enroll in Hero Rewards:
  1. To join, log-on to https://nutrientsurvival.com/account/register. Once you have successfully enrolled, you’ll be on your way to earning discounts towards Survival products & more! If you don’t have an account, simply select "Create an Account" to get started. You can only enroll in Hero Rewards online.
  2. Click on the Hero Rewards Launcher at the bottom right side of the browser window and click "Join Now"
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Earning Rewards

How do I earn referral reward discounts?

Once you have enrolled into Nutrient Hero Rewards, you’ll be able to share your unique referral link with your friends and family. Once they complete a purchase with Nutrient Survival using your 10% discount referral code, you earn 10% off your next purchase for referring your friends and family to Nutrient Survival. It’s that simple. 

Does my referral discount expire?

Rewards expire after 6 months of inactivity. As long as you remain active in the program by earning Rewards and/or redeeming Rewards, they will never expire.

Can I earn a referral discount on phone orders?

Hero Rewards members can now earn Rewards for all occasions – whether you order online or over the phone! If ordering on the phone, simply provide the email address associated with your Hero Rewards account during the order process

Can I get credit for past orders?

Rewards can only be earned on orders after you have successfully enrolled into Hero Rewards. Any and all previous orders are not eligible. If you find that there is an issue with the order or Rewards did not post to your account, please call 1 (877) 633-6637 or contact support at support@nutrientsurvival.com.

How do I share my referral discount code?

You can share your discount via Facebook, Twitter or Email. Simply copy your unique referral link and share them with your friends and family.

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Redeeming Rewards & Offers

How do I redeem my referral discount?

Both referrer and referee can collect their discount codes from either the email notification sent out by rewards@customer-mail.smile.io or from within the launcher. You can then apply that discount code to your next purchase by adding it to the discount code field.

FAQ-Checkout-Discount

Can I upgrade my reward offer?

Unfortunately not at this time.

Can I change to a different reward?

Unfortunately not at this time.

How many reward coupons can I redeem?

You can redeem for as many reward products as you like as long as you have enough Rewards. For each reward, you’ll need to access your Hero Rewards account to redeem.

Do I have to pay for anything in conjunction with my referral reward product?

Nutrient Survival Rewards provides a 10% discount code to those who have a qualifying referral to their friends & family. A purchase can then be made using the discount referral code received by the Hero Rewards Program.

Account Management

Where do I go to see my referral discount balance?

Once you log onto NutrientSurvival.com, your current referral balance will be visible inside of the Hero Rewards launcher.

Can I combine Survival Rewards accounts?

No, you cannot combine accounts. If you need to update your existing account, please log-on to nutrientsurvival.com and use the Hero Rewards launcher.

How do I opt-out of Survival Rewards?

To opt-out of Hero Rewards, you will need to cancel your Hero Rewards account.This needs to be completed by contacting customer care and requesting to cancel your Hero Rewards account. You can reach customer care by email at support@nutrientsurvival.com. By opting out, you will forfeit all accrued Rewards and your Hero Rewards program account will be deleted (your general web Nutrient Survival account will not be deleted so you may continue to log in to nutrientsurvival.com).

What happens to my referral discount if I choose to leave the program?

By opting out, you will forfeit all accrued Rewards and your Hero Rewards program account will be deleted (your general web Nutrient Survival account will not be deleted so you may continue to log in to nutrientsurvival.com).

How do I sign up for promotional email offers?

To sign up for email offers and alerts from Nutrient Survival, simply sign in to your account, visit https://nutrientsurvival.com/account/login

How do I opt-out of emails?

If you want to opt-out of emails, you can unsubscribe by clicking the “unsubscribe” link in the footer of your Hero Rewards emails. You can also contact customer care and request to be unsubscribed from future Hero Reward emails. You can reach customer care by email at support@nutrientsurvival.com.

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Where are the full terms and conditions of the program?

For full Hero Rewards Terms and Conditions, including details, restrictions and limitations, click here.

Where do I go if I need help?

If you need help with your Hero Rewards account, please call 1 (877) 633-6637 or contact support at support@nutrientsurvival.com.